QUESTIONS? GIVE US A CALL: (844) 763-8232

Shipping and Returns

Shipping Time

  • Almost every order ships within 1 business day for in stock items placed before 11am PST on normal buisness days*.
    *Monday through Friday, excluding holidays
  • We will notify you within 24 business hours if any items you ordered are out-of-stock.

Delivery Time

  • Most orders are delivered within 2 to 5 business days of being placed.
  • We currently do not offer UPS Saturday Delivery.
  • UPS will not deliver packages on holidays.
  • Please click here to visit the UPS holiday schedule.

Shipping Method

  • USPS Priority, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air available for most locations.

Payment Methods

  • Visa, Mastercard, Discover
  • Pay Pal
  • Money order/Cashiers check (Must wait to clear)
  • Check (Must wait to clear)
  • Credit cards issued outside of the USA are not accepted.
  • No COD

Exchanges

  • We do offer direct exchanges. If you would like to have your item exchanged then you will have to return the items and let us know what items you would like them exchanged for. You can only exchange items that are in stock. Exchanged item will be held for no longer than 30 days for your returned items to arrive.

Returns & Refunds


To return an item and receive a refund:
  • You must first receive a return authorization number (RA #) from a Soft Bebe representative. Returns received by Soft Bebe without an RA # will be refused.
  • To receive an RA #, contact a Soft Bebe representative by phone at (844) 763-8232, or by the email at sales@softbebe.com. If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
  • Follow the return instructions in the email you received.
  • Items being returned to Soft Bebe must be returned via shipping pre-paid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Soft Bebe is not responsible for packages lost in transit.
  • There is no “return label”, you will write the address from the email onto the package itself. Please be sure to send the items to the return address listed in the email, NOT to the corporate address listed on the Soft Bebe website.
  • Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
   Please be aware that:
  • Item return claims must be made within 30 days of receipt.
  • Items that have been printed on, washed, or altered in any way are not returnable.
  • Soft Bebe does not charge any restocking fees.
  • Shipping and handling charges are not refundable.

Cancellations

  • Order cancellation can only be made before shipment.
  • Once shipment occurs, the return policy is in effect.

Backorders

  • Soft Bebe does not do backorders.
  • If an item is unavailable it will be removed from the order, and you will be notified.